WHAT ITEMS ARE RETURNABLE?
• Within 15 days from the date of purchase
• In unused and resell-able condition
• In the original packaging with all the tags intact
WHAT ITEMS ARE NON-REFUNDABLE?
• Gift cards
• Discounted items (if applicable)
• Face masks
THE ITEM I RECEIVED IS DAMAGED!
If the purchased product is faulty, reach out to us within 7 days of the delivered date.
WHAT ARE THE REFUND OPTIONS?
The following refund options are supported:
• Refund to the original payment method
• Refund to store credit (if applicable)
HOW DO I SHIP BACK THE ITEMS?
Ship your products back to us with the carrier of your choice. Once your item has returned, we will get in touch to process your return.
HOW SOON WILL I GET MY REFUND?
Once your returned item is received and inspected, we will be in touch. If approved, the refund request will be processed within 5-7 days for refund or store credit.
Free Shop Ambler reserves the right to refuse a return for any reason at our discretion. This includes, but is not limited to, final sale items, merchandise that does not comply with our return policy (worn, washed, without tags, outside the 15-day period, etc.), exhibits indicators of use for photoshoot or production use only, or if we identify an unreasonable, repetitive return pattern associated with your account.
Please include a copy of your receipt in the box indicating the item(s) you wish to return.
Ship your return through an insured traceable carrier, as Free Shop Ambler cannot be responsible for lost, mis-delivered or damaged packages. We strongly recommend that you keep record of the tracking number.
Any error in a shipment or damaged product must be reported within 48 hours of the package arrival or the item will not be refunded.
Returns are not accepted on items noted as FINAL SALE. Promotions are not eligible for price adjustments.